A Non-Refundable and Non-Transferable $25 to $300 deposit is required to reserve an appointment or class. The deposit is a booking fee that goes towards your service or class total. Once you book your services online and pay the booking fee, it's non-refundable. You are responsible for canceling and rescheduling your own appointment this obligation is your sole responsibility. If you cancel your appointment your deposit is non-refundable.
✅VISA DEBIT/CREDIT CARD
1. Your appointments are very important to us. They are reserved especially for you. I understand that sometimes schedule adjustments are necessary, however I require a 24 hour cancellation notice.
I confirm all appointments via text, email, or phone call and send out appointment reminders based on your preference. You may opt out at any time. Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment. Appointment times may change last minute due to unforeseen circumstances. Please be sure to use your correct phone number and email so all changes that occur can be sent to your contact information.
2. No children are allowed, unless they are being serviced. Due to limited space, please do not bring additional guests to sit with you. They will be asked to leave so we can accommodate other clients that will be service. Eating is not allowed in the salon suite, there is a breaker room available for guest to eat. Thank you.
Please arrive 10 minutes prior to your reservation in preparation for your service.
We recommend scheduling your next appointment reservation after your service or making your appointment to ensure you receive the best date and time for your services. Please arrive 10 minutes prior to your reservation in preparation for your service.
GRACE & EXCEPTIONS
We understand that accidents happen, people get sick and emergencies occur. We will do our best to accommodate these rare occasions with grace. You have a 15 minute grace period. Please contact me at 281-985-1060 that you are running late. After 15 minutes you will have to reschedule and additional deposit will be required.
CANCELLATIONS/NO SHOW POLICY:
Unexpected things may happen so please take the time to cancel or reschedule your appointment before 24 hours of your appointment time or the scheduling system will not allow you to do so. In the confirmation email you will be able to click on a button where you can cancel or reschedule you appointment. Please remember that you are responsible for canceling and rescheduling your own appointment and this obligation is your sole responsibility. If you cancel your appointment less than 24 hours you will be considered as an No Call, No Show. No Call, No Show appointment will be subject to a penalty charge of the 50% price to the credit card on file.
Our Bridal services are reserved especially for you by Owner and Bridal Coordinator Rolanda Campbell. She will make your special day most memorable! Contact her for a personal bridal consultation so we can meet or exceed all your wedding day expectations. A major credit card will be required to secure your reservation. We require a 48-hour cancellation notice for 1 or more persons in your party. Late cancellation notice after 48-hours will incur a 50% charge for each reservation. A 24-hour cancellation notice or a No-Show guest/s will be subject to 100% forfeiture for all reserved services.
Service: If you are dissatisfied with a service you have received, I’m happy to provide you with the opportunity to return to the salon for us to correct the service. Service corrections are scheduled exactly like regular appointments. The only qualification that I make in providing service correction is that you call to schedule this service correction within 7 days of the original service. However, in the case that I do not have no time available, or if you feel that I’m unable to provide the service, an exception may be made and the service correction can be possibly refunded. There will be an adjusted charge for a redo if the guest requests a different “Look” or service than was originally asked for by that Guest.
HOME CARE RETAIL: "PRODUCTS COMING SOON"
We take great pride in our quality products. Due to sanitation precautions there is a 0 tolerance policy for any products purchase and opened. If you have received damaged merchandise and contacted us within 24 hrs. of delivery date.
ALL Refunds/Returns must be requested within 2 days after purchase. NO refund will be processed without receiving merchandise back refunds on any products due to protection of Health and Safety contamination. NO EXCEPTIONS