Your appointments are very important to us. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary, however we require a 24 hour cancellation notice.
We confirm all appointments via text, email, or phone call and send out appointment reminders based on your preference. You may opt out at any time.
Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment.
We recommend scheduling your next appointment reservation after your service or making your appointment to ensure you receive the best date and time for your services. Please arrive 10 minutes prior to your reservation in preparation for your service.
CANCELLATIONS/NO SHOW POLICY
We appreciate a 48-hour notice if you need to cancel prior to your scheduled reservation.
Our policy requires at least a 24-hour cancellation notice. Any No Shows or Cancellations less than 24 hours will be subject to 50% of the service reservation.
Your credit card number is required to reserve an appointment, but will not be charged unless appointment is cancelled within 24 hours of scheduled service or you do not show for your appointment. A late cancellation is referred to appointments canceled 24 or less before your scheduled reservation.
GRACE & EXCEPTIONS
We understand that accidents happen, people get sick and emergencies occur. We will do our best to accommodate these rare occasions with grace. Our salon software does record these occurrences. Our goal is to protect and serve our guests and our team. Thank you for understanding.
Our Bridal services are reserved especially for you by Owner and Bridal Coordinator Rolanda Campbell. She will make your special day most memorable! Contact her for a personal bridal consultation so we can meet or exceed all your wedding day expectations. A major credit card will be required to secure your reservation. We require a 48-hour cancellation notice for 1 or more persons in your party. Late cancellation notice after 48-hours will incur a 50% charge for each reservation. A 24-hour cancellation notice or a No-Show guest/s will be subject to 100% forfeiture for all reserved services.
Service: If you are dissatisfied with a service you have received, I’m happy to provide you with the opportunity to return to the salon for us to correct the service. Service corrections are scheduled exactly like regular appointments. The only qualification that I make in providing service correction is that you call to schedule this service correction within 7 days of the original service. However, in the case that I do not have no time available, or if you feel that I’m unable to provide the service, an exception may be made and the service correction can be possibly refunded. There will be an adjusted charge for a redo if the guest requests a different “Look” or service than was originally asked for by that Guest.
Home Care Retail:
We take great pride in our quality products. Due to sanitation precautions there is a 0 tolerance policy for any products purchase unless noted otherwise in description or if you have received damaged merchandise.
ALL Refunds/Returns must be requested within 14 days after purchase. NO refund will be processed without receiving merchandise back refunds on any products due to protection of Health and Safety contamination.
Your privacy is important to us. It is Exclusive Beauty by Ro’s policy to respect your privacy regarding any information we may collect from you across our website, http://exclusivebeautybyro.com, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 20 April 2019.